Frequently Asked Questions

At Brooks Acorn stairlifts, we strive to accommodate your needs, often offering same-day stairlift installation. For instance, we recently received a call at 8 am from a gentleman in the hospital, and we were able to fit his stairlift on the same day, allowing him to return home that evening. We always prioritize existing bookings and commitments while ensuring we meet your urgent requirements, including stairlift rentals when necessary.

Our most popular stairlift installation features the Reconditioned Brooks Acorn 120 Slimline Stairlifts, which are expertly fitted on straight tracks starting from £995. We also offer a range of upgraded Brooks Acorn stairlifts that can be installed at prices proportional to the model. All of our installations come with a 12-month warranty, and we provide annual servicing at a very competitive rate. Additionally, we have options for stairlift rentals to meet various needs.

Once the Brooks Acorn stairlifts are no longer needed, we would be happy to discuss their removal. Environmental responsibility is central to our business, so we always aim to recycle, reuse, or dispose of all parts from stairlift installations and stairlift rentals in the most ethical and sustainable way possible.

As with any essential electrical equipment in your home, including Brooks Acorn stairlifts, we recommend an annual service to ensure continued safety and reliable performance. With proper care, your stairlift, whether installed or rented, can provide many years of dependable use, and we’re here to help you make the most of your investment.

With years of experience, we’re able to tailor our approach to suit your individual circumstances. Stairs across the UK vary greatly in height, shape, incline, and width, and it’s likely we’ve encountered every type, including those suitable for Brooks Acorn stairlifts. Whether through a home visit or simply by reviewing a few measurements or photos, we can advise on stairlift installation and the safest way to adapt your home while also helping you maintain your independence. Additionally, we offer stairlift rentals to accommodate different needs and budgets.

Our installed Brooks Acorn stairlifts are battery operated and recharge when stationed at the top or bottom of the stairs. They operate on a low voltage charge system that simply needs to be plugged into a standard wall socket. Since we are fully qualified electricians, if a power source is not located within a few metres, we can assist with stairlift installation by installing a designated power supply if needed. Additionally, we offer stairlift rentals for those who require temporary solutions.

If you only need a stairlift for a short period during recovery, or would like to try one before committing to a long-term solution, we offer competitively priced stairlift rentals. All of our rental options include standard reconditioned Brooks Acorn stairlifts, specifically the Slimline models. As part of our service, an initial stairlift installation charge applies, along with a monthly rental agreement.

Over the years, we have assisted many individuals dealing with the challenges of moving, adjusting, or relocating their Brooks Acorn stairlifts themselves—often without success. While we cannot offer a warranty for a stairlift you already own, we may still be able to help with relocating it. 

A successful stairlift installation in a new location is often feasible, depending on various factors—not just the stairlift model, but also the layout and measurements of both properties involved. If you are considering stairlift rentals or need assistance with a relocation, please contact us before beginning any move so we can discuss your specific requirements.

Stairlifts Wales is located in South Wales, near Cardiff, and we generally operate within about an hour's travel in all directions. This means we cover areas as far west as Swansea, as far east as Chepstow and the Forest of Dean, and as far north as Merthyr Tydfil. This approach ensures fair response times for our customers and allows us to accommodate their needs effectively. However, we do occasionally travel a bit further to facilitate the purchase and installation of Brooks Acorn stairlifts, including stairlift rentals when necessary.

No, we specialize in Brooks Acorn stairlifts, particularly the slimline straight models, due to their reliability and simplicity. However, for your stairlift installation and stairlift rentals needs, there are companies we can recommend that we work alongside.

No, we specialize in Brooks Acorn stairlifts, particularly the slimline straight models, as we believe they are among the best stairlifts available. Our team is trained and experienced in stairlift installation for these specific models, and we also stock all necessary spares to ensure your Brooks Acorn stairlift runs smoothly. Please note that we do not carry spare parts for any other brands, so we are unable to assist with other makes, and we do not offer stairlift rentals.

Yes, we occasionally buy Brooks Acorn stairlifts, specifically the slimline straight models. We prefer them to still be installed, as this allows us to see them in working condition and check their overall state. It also makes it easier for us to remove them without risking damage. We do not purchase any other brands or models, as we have no use for them, although we can assist with stairlift installation if needed; please note there may be a charge for this service. For inquiries regarding stairlift rentals or removals, please reach out to us.